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Cruise Refund

If your cruise booking has been impacted by COVID-19, please enter your confirmation number below to see the available options.

Please note that due to the current environment, not all bookings are ready to process. If your booking ID is not located on the form, please check back later and look out for an email with more information.

*Your booking number can be found on your cruise booking receipt or on the Booking Section of the My Account page.

If you have multiple cabins or bookings impacted by COVID-19, please make sure to complete the form and provide your refund preference for each Booking Number.

Updated 9.30.2020


Cruise Lines

AMA Waterways

American Queen Steamboat Company

Avalon Waterways

  • Cancelled trips: all departures through November 14 and all 2020 cruises featuring the Oberammergau Passion Play
  • Peace of Mind policy

Azamara

Carnival Cruise Line

Celebrity Cruises

Costa Cruises

Crystal Cruises

Cunard Line

  • Cancelled sailings: Queen Mary 2 through April 18, 2021, Queen Victoria through May 16, 2021 and Queen Elizabeth through March 25, 2021
  • Flexible booking terms + future onboard credits
  • Future cruise credit or refund policy for canceled sailings has been emailed to affected customers

Disney Cruise Line

Emerald Waterways

  • Cancelled trips: all departures through October 31; Egypt, Israel & Jordan departures through December 31 and all departures featuring the 2020 Oberammergau Passion Play
  • Updated cancellation policy

Holland America Line

Linblad Expeditions

MSC Cruises

Norwegian Cruise Line

Oceania Cruises

  • All departures cancelled through October 31 and all Insignia departures through April 26
  • Future cruise credit or refund policy for canceled sailings has been emailed to affected customers.
  • Travelers Assurance Program

Paul Gauguin Cruises

Ponant

  • Cancelled sailings: Le Champlain through 6/7/2020 and departures 8/19/2020 through 10/27/2020, Le Bellot through 6/30/2020, Le Boreal through 6/30/2020 and the 9/25/2020 departure, Le Laperouse through 7/17/2020, Le Lyrial through 7/24/2020 and the 10/23/2020 departure, Le Bougainville through 7/28/2020, Le Dumont D’urville through 9/8/2020,  Le Jacques Cartier through 9/13/2020, Le Soleal through10/9/2020, Le Ponant through 10/27/2020 and  L’Austral through 10/31/2020
  • Future cruise credit for canceled sailings
  • Worry-Free Booking policy for all sailings

Princess Cruises

Regent Seven Seas Cruises

Royal Caribbean International

Scenic Luxury Cruises & Tours

Seabourn

Silversea Cruises

Star Clippers

Tauck River Cruses

  • Cancelled sailings: most departures cancelled through November 30; select departures through 2020 and 2020 tours featuring the Oberammergau Passion Play
  • Relaxed cancellation policy

U River Cruises (formerly known as U by Uniworld)

  • Cancelled sailings: all departures through October 31 and all departures featuring the Oberammergau Passion Play
  • Rebooking offers for sailings that have been canceled by the cruise line will be communicated to affected customers
  • Future Cruise Credit
  • Updated cancellation policy

Uniworld River

Victory Cruise Lines

Viking

Windstar Cruises


Tours & Guided Vacations

Brendan Vacations

Collette

  • Collette will be reaching out during the time noted (30-45 days) prior to departure of travel
  • Travel Protection Plan

Contiki

Cosmos

Costsaver

G Adventures

Globus

  • FOR UPCOMING TRAVEL (2020 International Departures through November 14 and Domestic Departures through October 31)
  • Peace of Mind Travel Plan

Insight Vacations

Luxury Gold

Monograms

  • FOR UPCOMING TRAVEL (2020 International Departures through November 14 and Domestic Departures through October 31)
  • Peace of Mind Travel Plan

Trafalgar


Cruise Refund Terms

Future Cruise Credit will be awarded to member within 90 days. Future Cruise Credit will be funded in part by Our Vacation Center and from cruise line provider in which cruise was booked.

Future Agency Cruise Credit will be awarded to member within 90 days and must be used within 18 months. Future Agency Credit will be awarded by Our Vacation Center. Refunds will be processed within 90 days and will be credited to the original card used to complete booking.

The Future Cruise Credit and Agency Future Cruise Credits are estimates at this time and actual amounts may vary slightly based on finalized cancellation policies.

If Vacation Cash was used as a form of payment on the original booking, all Vacation Cash will be reinstated on your account in full.

If no action is taken by member within a 10 day timeframe to request refund, cruise will be cancelled and Future Cruise Credits issued.